- Handle Multichannel user’s questions with your team
- Empower your customer service with the effort of your team management.
MAIN DIFFERENCES BETWEEN ZENDESK AND MARKETEER
Zendesk is one of the most well-known customer service softwares on the market, helping your agents give customer support online, on Twitter and Facebook, by email or even by phone.
Marketeer is a newer solution that implements artificial intelligence to help businesses capture and retain customers, helping you give instant 24×7 sales and technical support online through email, on Facebook or even by phone.
- Handle Multichannel user’s questions in real-time with or without your team
- Empower your self-service to reduce team management.
Your team will handle the emails. Average response time depends on your team’s availability.
Marketeer auto-responds to emails if it has the previously recorded information in your knowledge base. This will save you massive amounts of time and improve your customer satisfaction by giving instant answers
LIVE CHAT SOLUTION
Your team can answer your users’ questions. You need to be online to respond. You can also use Zendesk’s widget to search in your knowledge base for a quick response.
Marketeer creates a Hybrid Live Communication with your web visitors and customers. A bot will automatically answer questions using natural language processing and artificial intelligence or raise the question to your team if the user needs specific information. You do not need to be online to respond. Also Marketeer checks if the user is off-line to reach them by another channel.
Your team can handle questions from users sent to your Business Facebook page.
Zendesk allows your agents to talk and sell on Facebook Messenger, sending shopping cart articles, emulating your e-commerce site in-between your agents.
Marketeer allows you to create a Bot in Facebook Messenger. This makes the conversation private with your clients, avoiding bad comments on your page.
With our Cognitive Expert System, Marketeer can create e-commerce bots that work on your Website or inside Facebook Messenger.
Also your agents can take over the conversation at anytime. If you want to know more about it, please contact us.
Be always online
You will need a customer service team at any level of customer communication interaction.
Do you need to give support in many languages?
If you want to assist your customers in languages, you will need a team that talks each language and be available for customer’s questions.
You do not need to have a real-time support team
With just few agents you can handle thousands of customers at the same time.
With Marketeer you are hiring a New Virtual Employee
that helps you engage and give 24×7 support to your customers.
Marketeer is Multilingual
It talks in the language of the user.
BETTER CUSTOMER EXPERIENCE
Usually, Marketeer gives real-time information.
Your Bot will always give an answer and the customer can find their solution without needing to contact your team. If Marketeer does not have the answer, it will direct the question to your team. When your team responds, Marketeer will learn and remember that answer to give to the next customer, thanks to its unique technology.
Both solutions give you the ability to handle customers with your team, elevate, reassign, and indicate the customer communication status and priority.
Whether in Sales or Technical Support, proactivity is so important in your business intelligence. How you predict and react before problems happen changes your ROI.
By helping the user on the spot you can radically change your sales conversion and reduce cart abandonment.
Zendesk allows you to set-up triggers based on your usage of the tool, to automate redundant tasks of your team, saving time on the backend.
Also thanks to Zopim, you can create triggers to engage more with customers when your team is online. So you can push the customer to talk with your agents, when they are free and available.
Marketeer allows you to set-up triggers to engage more with your customers. This will help you for example, to reduce friction to try your product, to avoid black holes at your page, to ensure the customer is well-attended to…
Basically, we create triggers to help you sell, assist and respond quicker and easier. These triggers work even when no one of your team is online.
Marketeer has its own CRM to handle customers. But if you have your own, by using Zapier you are able to sync more than 20 platforms including SugarCRM, Amo CRM, Hubspot and some others.
SEND TARGETED MESSAGES
With Marketeer you can set-up groups of users to send targeted messages on and off-line.
CHECK OFF-LINE USERS
Marketeer detects if the user is online or offline, it will send a direct message so if they respond it will go directly to your live communication interface